Last updated: October 15, 2026

These Terms and Conditions outline the rules and regulations for the use of the PinkBerry website.

By accessing this website and placing an order, you agree to these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

The following terminology applies to these Terms and Conditions, Privacy Policy and Disclaimer Notice and all agreements: “Client”, “You” and “Your” refer to you, the person accessing this website and agreeing to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us” refer to PinkBerry. “Party” or “Parties” refers to both the Client and PinkBerry.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of providing our products and services to customers in accordance with the applicable laws of India.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time, subject to applicable laws.

You understand that your content, excluding payment information, may be transferred unencrypted over various networks and may be adapted to meet technical requirements. Payment information is processed through secure payment systems provided by our payment service providers.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website, its services or its content without our express written permission.

The headings used in these Terms and Conditions are included for convenience only and do not limit or otherwise affect these terms.

2. Products and Pricing

Certain products and services may be available exclusively through our website.

We make reasonable efforts to display our products and their colours as accurately as possible. However, the appearance of colours may vary depending on your screen and device settings.

Product descriptions, availability and prices may change without prior notice. Any changes will not affect orders already confirmed unless otherwise permitted by applicable law.

We reserve the right to discontinue a product or limit the quantity of products available for purchase, subject to applicable laws.

We aim to ensure that the products and information displayed on our website are accurate. However, occasional errors in descriptions, prices or availability may occur. If an error affects your order, we may contact you to discuss an appropriate resolution.

3. Orders and Payments

We reserve the right to refuse, cancel or limit an order where reasonably necessary, including in cases of suspected fraud, payment issues, incorrect pricing or product unavailability, subject to applicable laws.

If we modify or cancel an order, we may attempt to notify you using the contact details provided during checkout.

Customers must provide accurate and complete information when placing an order, including their name, email address, phone number and shipping address.

Customers are responsible for checking their order details before completing payment. If you notice an error, please contact us as soon as possible.

Payments made through our website may be processed by third-party payment service providers. Such payments are subject to the applicable terms and security procedures of those providers.

4. Order Processing and Delivery

Orders are processed according to the timelines and procedures communicated on our website.

Delivery timelines are estimates and may vary due to courier operations, postal service delays, weather conditions, public holidays, transportation disruptions or other circumstances beyond our reasonable control.

Once an order has been dispatched, delivery is handled by the relevant postal or courier service. PinkBerry cannot guarantee an exact delivery date.

Customers must provide a complete and accurate shipping address and contact number. Delays caused by incorrect or incomplete information may affect delivery.

For further details regarding order processing, shipping charges and estimated delivery timelines, please refer to our separate Shipping Policy.

5. Refunds and Cancellations

Order cancellations, refunds, returns and replacement requests are handled according to our separate Refund and Cancellation Policy, which is available on our website.

Customers are encouraged to review that policy before placing an order.

Nothing in these Terms and Conditions excludes any rights or remedies available to customers under applicable Indian law.

6. Customer Support

Customers may contact PinkBerry through the contact details provided on our website for questions regarding products, orders, payments or other concerns.

Please provide your order number and relevant details when contacting us so that we can assist you more efficiently.

We will make reasonable efforts to respond to customer enquiries within a reasonable timeframe.

7. Intellectual Property Rights

Unless otherwise stated, PinkBerry owns or holds the necessary rights to the intellectual property and content displayed on its website, including text, graphics, photographs, designs, logos and other materials.

All applicable intellectual property rights are reserved. You may access the website for your personal, non-commercial use, subject to these Terms and Conditions.

You must not:

• Republish material from PinkBerry without permission.

• Sell, rent or sub-license material from PinkBerry.

• Reproduce, duplicate or copy material from PinkBerry without permission.

• Redistribute content from PinkBerry without permission.

• Use our photographs, branding or other creative materials for commercial purposes without authorisation.

8. User Conduct

You agree not to use our website for any unlawful purpose or in any way that may damage, disable or interfere with the website or its services.

You must not attempt to gain unauthorised access to our website, servers or systems.

We reserve the right to take appropriate action in response to misuse of our website, subject to applicable laws.

9. Third-Party Links and Services

Our website may contain links to third-party websites or services. These links are provided for convenience and do not necessarily imply our endorsement.

PinkBerry is not responsible for the content, policies or practices of third-party websites. Customers should review the applicable terms and privacy policies of those websites before using them.

Payments and other services provided by third parties may be subject to their own terms and conditions.

10. Website Availability and Accuracy

We make reasonable efforts to keep our website available and its information accurate and up to date. However, we do not guarantee uninterrupted access or that all website content will always be free from errors.

We reserve the right to modify, suspend or discontinue any part of the website or its services, subject to applicable laws.

11. Limitation of Liability

To the maximum extent permitted by applicable law, PinkBerry shall not be liable for indirect or consequential losses arising from the use of our website or services.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability for fraud or other liabilities that cannot legally be excluded.

Nothing in these terms limits any consumer rights or remedies available under applicable Indian law.

12. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of India.

Any dispute arising in connection with the use of our website or the purchase of our products shall be addressed in accordance with applicable Indian laws. Customers may contact PinkBerry first to seek an amicable resolution.

Nothing in this section restricts a customer's right to approach an appropriate consumer commission, court or other competent authority under applicable law.

13. Privacy Policy

The collection, use and handling of customers' personal information are governed by our separate Privacy Policy available on our website.

Customers are encouraged to read the Privacy Policy to understand how their information is handled.

14. Changes to These Terms and Conditions

We reserve the right to update or modify these Terms and Conditions from time to time.

Any updated version will be published on this page with a revised “Last updated” date. Changes will apply from the date indicated, subject to applicable law.

Customers are encouraged to review this page periodically.

15. Contact Information

For questions regarding these Terms and Conditions, please contact PinkBerry using the contact details provided on our website.